* Delivery times assume you answer our questions within 4 hours; a later reply moves the delivery date by the same amount of time. Made with AI: every scene comes out a little differently, and the singer will look like the person in your photos, but an exact photographic likeness is not guaranteed.
Questions
Who makes the video?
The Reelody team, with our own AI tools. The song and the video are AI-generated, and a person checks every scene before you see it.
What do you need from me?
Ten to twenty clear photos of each person who will sing (face and full body, different days if you have them), and the story: names, how they met, places and memories. For “Your song”, your MP3 or WAV.
Will they look exactly like their photos?
They will look like themselves, and we check every scene for it. But the video is made with AI, so each scene comes out a little differently and small details (a hairline, a smile, the hands) can vary. An exact photographic likeness is not guaranteed. Clear, recent photos in good light give the closest result.
How long does it take?
Five business days for a gift or your song, seven for a wedding, counted from when we have your photos and answers. The delivery time assumes you answer our questions within 4 hours; a later reply moves the delivery date by the same amount of time.
Can I hear the song before the video is made?
Yes. Ask on the form and we send the song first, so you can ask for changes to the words or the style.
Do I own the video?
You may use it however you like: play it at the party, post it, send it to family. The song and video are AI-generated, so they may not be protected by copyright, and we never show your video to anyone else without your permission.
What if I am not happy?
Changes are part of the price. If you cancel before we start making the video, you get a full refund. Once production has started we redo what you are not happy with instead of refunding.
Need something else? Write to support@reelody.com; we answer within one business day.