Terms of Service

These Terms of Service ("Terms") are an agreement between you and Reelody Inc., a California corporation ("Reelody", "we", "us"), which operates the Reelody service at reelody.com (the "Service"), and they govern your use of the Service. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Reelody does

Reelody lets you upload audio and images and uses artificial-intelligence systems — including third-party AI providers — to generate music videos, images, lip-sync animation, and related content ("Output"). AI generation is inherently probabilistic: we do not guarantee that any particular generation will succeed or meet your expectations. Where a generation fails in a way the Service detects (for example, a lip-sync that cannot be produced), credits for that generation are automatically returned to your account balance as described in our Refund Policy.

2. Eligibility and your account

• You must be at least 13 years old to use the Service (at least 16 if you live in the European Economic Area or the United Kingdom), and at least 18 years old (or the age of majority where you live) to purchase credits.
• You are responsible for your account credentials and for all activity under your account.
• You must provide accurate information and keep it up to date.

3. Credits and payment

• The Service is paid for with prepaid credits, purchased through our payment processor, Stripe.
• All credit purchases are final and non-refundable, except where required by law. See the Refund Policy.
• Purchased credits do not expire while your account remains active.
• Subscriptions renew automatically each billing period at the then-current price until cancelled. You can cancel at any time from your profile ("Manage / cancel subscription"), effective at the end of the current period — no cancellation fee.
• If you enable auto-top-up, you authorize us to automatically charge your saved payment method for your most recent purchase amount when your balance falls below the stated threshold. You can disable auto-top-up at any time in Billing.
• If you are an EU/UK consumer, purchasing requests immediate delivery of digital content and you acknowledge losing the 14-day withdrawal right once delivery begins — see the Refund Policy.
• Credits have no cash value, are not transferable, and are not a currency or deposit.
• Pricing of generations may change at any time; the price shown before you start a generation is the price charged.
• Plan pages describe capacity as a number of music videos or shorts, stated as a maximum ("up to"). Those figures are illustrative estimates drawn from the same pool of credits — they are alternatives, not separate allowances — and are rounded up to the nearest whole piece, so the final piece in a stated figure may not be fully covered by the balance. One full music video is counted as 1,550 credits, based on a two-minute song, and one short (30 seconds) as 450, based on a single-lead b-roll build at 1080p with five-second scenes and no retakes. A longer song, lip sync, additional cast, longer scenes, and regenerations all consume additional credits, so a heavier build yields fewer finished pieces than the estimate. Your credit balance, not the estimate, is what governs what you can produce.

4. Your content

"Your Content" means anything you upload to the Service — songs, audio, lyrics, photos, images, and text prompts.

• You must own or have the necessary rights to everything you upload. This includes the musical composition, the sound recording, and the likeness of any person appearing in images you upload. Uploading commercial music you do not have rights to may infringe the rights of songwriters, artists, and labels, and is your responsibility, not ours.
• You retain ownership of Your Content.
• You grant Reelody a limited, worldwide, non-exclusive license to host, store, copy, process, and transmit Your Content — including sending it to the third-party AI providers listed in our Privacy Policy — solely to operate, provide, and improve the Service for you.
• We do not use Your Content to advertise to others, and we do not sell it.

5. Output

• Subject to these Terms and to your compliance with them, Reelody assigns to you all right, title, and interest it may have in the Output generated for you. You may use Output commercially.
• AI-generated material may not be protectable by copyright in some jurisdictions, and similar or identical output may be generated for other users. We make no promise of exclusivity or copyrightability.
• You are responsible for how you use Output — including making sure your use of any underlying music, likenesses, or other third-party material in the Output is lawful.

6. Acceptable use

You agree not to use the Service to create, upload, or share:

• content that infringes anyone's copyright, trademark, or other rights;
• realistic depictions of identifiable real people without their consent, or any content intended to deceive, defame, harass, or impersonate a real person;
• any sexual content involving minors, or content that exploits or endangers minors in any way;
• content that is unlawful, or that promotes violence or hatred against people based on protected characteristics;
• political disinformation or content presented as authentic footage of real events when it is not.

You also agree not to abuse the Service itself — for example by circumventing billing, scraping, reverse-engineering, overloading our infrastructure, or reselling access. We may remove content and suspend or terminate accounts that violate this section.

7. Copyright complaints

We respond to copyright infringement notices. See our Copyright / DMCA Policy for how to submit a notice and how counter-notices work. We terminate the accounts of repeat infringers.

8. Third-party services

The Service depends on third-party providers (AI generation, payment, hosting) named in our Privacy Policy. We are not responsible for outages or changes in those services, and their availability may affect generation speed or success.

9. Disclaimers

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY GENERATION WILL SUCCEED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REELODY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

11. Indemnification

You will defend and indemnify Reelody against claims arising from Your Content, your use of Output, or your violation of these Terms — including claims by music rights holders or by people depicted in content you upload or generate.

12. Termination

You may stop using the Service at any time and may request account deletion by contacting us. We may suspend or terminate your account for violation of these Terms. Credits are forfeited on termination for cause; on account deletion at your request, any remaining credits lapse (they have no cash value).

13. Governing law

These Terms are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in California, and you consent to their jurisdiction.

14. Changes

We may update these Terms from time to time. If we make material changes, we will post the updated Terms here with a new "Last updated" date. Continuing to use the Service after changes take effect means you accept them.

15. Contact

Reelody Inc. — support@reelody.com