Refund Policy

This policy is part of your agreement with Reelody Inc., a California corporation, and works together with the Terms of Service.

1. Credit purchases are final

All credit purchases are final and non-refundable, except where a refund is required by applicable law. Credits have no cash value and cannot be exchanged for money. Credits are valid for a limited time, as stated in theTerms, section 3; unused credits expire when that time ends.

Credits spent on a generation that delivered a result are used, whether or not the result matches what you had in mind (see the Terms, section 1). This does not limit rights you have under mandatory consumer protection law.

2. Failed generations are credited back automatically

AI generation is probabilistic and some generations fail by design — most commonly a lip-sync that cannot be produced for a given shot. When the service detects such a failure, the credits held for that generation are automatically returned to your account balance. This is usually immediate; if a generation stops without reporting either outcome, the held credits are returned when that job is reconciled. Every movement is recorded in your usage history.

3. Something went wrong that wasn't caught automatically?

If a generation charged you credits but delivered nothing usable due to a technical fault on our side, email support@reelody.com with your account email and the approximate time of the generation. We review these case by case and will restore credits for genuine service faults. Dissatisfaction with the artistic quality of a successful generation is not a service fault.

4. Billing errors

Genuine billing errors — a duplicate charge, a charge without credits delivered — will be corrected in full. Contact us before disputing a charge with your bank: chargebacks filed without contacting us first may result in account suspension while we investigate.

5. Auto-top-up

If auto-top-up is enabled, your saved payment method is charged automatically when your balance falls below the threshold shown in Billing. You can turn auto-top-up off at any time in the Billing screen; charges that already occurred under an enabled setting are standard credit purchases under section 1.

6. Subscriptions

A plan is a recurring subscription. It renews automatically at the end of each billing period at the then-current price until you cancel, and each renewal adds that plan's credits to your balance.

• Cancelling — cancel at any time from Billing ("Manage / cancel subscription"), with no cancellation fee. Cancellation takes effect at the end of the period you have already paid for; your plan stays active until then.
• No partial-period refunds — a billing period that has started is not refunded or pro-rated when you cancel, except where a refund is required by applicable law. Cancel before the renewal date to avoid the next charge.
• Credits you already have stay until they expire — cancelling does not remove credits already in your balance; they remain valid until the end of the billing period they were issued in, and you simply stop receiving new ones.
• Price changes — if we change a plan's price, the new price applies from your next renewal and we will tell you before it takes effect.

7. EU/UK right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase. Credits are digital content/services delivered immediately: at checkout you expressly request immediate delivery and acknowledge that you lose the right of withdrawal once delivery has begun, and that acknowledgement is recorded with your purchase (credits are added to your balance at the moment of purchase). If you purchased credits and have used none of them, contact support@reelody.com within 14 days and we will review the request in line with applicable law.

8. Currency and taxes

All prices are in US dollars. Any sales tax, VAT or similar charge that applies to your purchase is shown at checkout and is refunded together with the payment if a refund is made.

9. Account closure

Remaining credits are not paid out when an account is closed, whether by you or by us for a violation of the Terms of Service, except where a payout is required by applicable law.