Refund Policy

This policy is part of your agreement with Reelody Inc., a California corporation, and works together with the Terms of Service.

1. Credit purchases are final

All credit purchases are final and non-refundable, except where a refund is required by applicable law. Credits have no cash value and cannot be exchanged for money. Purchased credits do not expire while your account remains active.

2. Failed generations are credited back automatically

AI generation is probabilistic and some generations fail by design — most commonly a lip-sync that cannot be produced for a given shot. When the service detects such a failure, the credits held for that generation are automatically returned to your account balance. You should see them back in your balance right away; the movement is recorded in your usage history.

3. Something went wrong that wasn't caught automatically?

If a generation charged you credits but delivered nothing usable due to a technical fault on our side, email support@reelody.com with your account email and the approximate time of the generation. We review these case by case and will restore credits for genuine service faults. Dissatisfaction with the artistic quality of a successful generation is not a service fault.

4. Billing errors

Genuine billing errors — a duplicate charge, a charge without credits delivered — will be corrected in full. Contact us before disputing a charge with your bank: chargebacks filed without contacting us first may result in account suspension while we investigate.

5. Auto-top-up

If auto-top-up is enabled, your saved payment method is charged automatically when your balance falls below the threshold shown in Billing. You can turn auto-top-up off at any time in the Billing screen; charges that already occurred under an enabled setting are standard credit purchases under section 1.

6. EU/UK right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase. Credits are digital content/services delivered immediately: by completing a purchase you expressly request immediate delivery and acknowledge that you lose the right of withdrawal once delivery has begun (credits are added to your balance at the moment of purchase). If you purchased credits and have used none of them, contact support@reelody.com within 14 days and we will review the request in line with applicable law.

7. Account closure

Remaining credits are not paid out when an account is closed, whether by you or by us for a violation of the Terms of Service.