Privacy Policy

This policy explains what information Reelody Inc., a California corporation ("Reelody", "we"), collects when you use reelody.com, how we use it, and the choices you have. The short version: we collect what we need to run the service, we send your uploaded media to the AI providers that power generation, we don't sell your data, and we don't use your content for advertising.

1. What we collect

• Account information — your email address and authentication data, managed through Supabase.
• Payment information — purchases are processed by Stripe. We store your credit balance, purchase history, and a Stripe customer reference. We never see or store your full card number.
• Content you upload — songs, audio, lyrics, photos, and prompts.
• Generated content — the videos, images, and intermediate files the service produces for you, including automated analysis of your media (for example detected faces, voices, and timing) used to build your video.
• Usage and technical data — logs of requests, job status, errors, IP address, and browser information, used for security, debugging, and billing accuracy.
• Session diagnostics (with your consent) — to find and fix problems, we use Sentry to capture errors and, only if you allow it in the privacy banner, a replay of how the app behaved during your visit (screens, clicks, and timing). Anything you type into form fields is masked before it leaves your browser. These recordings are used only for debugging and are deleted automatically after 30 days. Declining never limits the service.

2. How we use it

• To provide the service: storing your projects, generating your videos, and delivering results.
• To bill you correctly and prevent fraud and abuse.
• To support you and fix problems.
• To improve the service's reliability and quality.

We do not sell your personal information, and we do not use your uploaded or generated content for advertising.

Legal bases (GDPR). Where EU/UK data-protection law applies, we process your data on these bases: performance of a contract (account, projects, generation, delivery of results), legitimate interests (security, fraud prevention, debugging with error logs, service reliability), consent (session replay diagnostics, marketing emails — both can be declined or withdrawn at any time), and legal obligation (tax and accounting records).

3. Who your data is shared with

Generating an AI music video requires sending your media to specialized providers. When you run a generation, relevant parts of your content (audio excerpts, images, video frames, prompts) are transmitted to one or more of:

• Kling / PiAPI — video generation
• Sync (sync.so / SyncLabs) — lip-sync generation
• OpenAI and Google (Gemini) — text, image, and planning models
• Replicate — hosted AI models

Infrastructure providers that store and move your data:

• Cloudflare — application hosting, content delivery, and media file storage
• Supabase — account database and authentication
• Stripe — payments
• Sentry — error monitoring and session diagnostics

These providers process data under their own terms and may do so on servers in various locations, including outside your country. We share only what is needed to perform the task, and we may also disclose information if required by law.

International transfers. We are based in the United States, so using the service transfers your data there and to the countries where the providers above operate. Where EU/UK law applies to a transfer, it relies on the provider's EU-approved safeguards — Standard Contractual Clauses and/or certification under the EU–US Data Privacy Framework, as published in each provider's data-processing terms.

4. How long we keep it

• Your projects and media are kept while your account is active so you can return to them.
• Deleting a project removes its media from our storage; temporary processing files are cleaned up automatically.
• If you ask us to delete your account, we delete your personal data and content, except records we must keep for legal, billing, or fraud-prevention reasons.

5. Security

Data in transit is encrypted, access to production systems is restricted and authenticated, and payment handling is delegated to Stripe. No system is perfectly secure, but we take reasonable measures appropriate to the service.

6. Your rights and choices

• You can access and delete your projects and media in the app at any time.
• You can request a copy or deletion of your personal data by emailing support@reelody.com.
• Depending on where you live (for example California or the European Economic Area), you may have additional legal rights to access, correct, delete, or port your data, and to object to certain processing. We honor valid requests regardless of where you live.
• If EU/UK law applies to you, you also have the right to withdraw consent at any time (without affecting prior processing) and to lodge a complaint with your local data-protection supervisory authority.
• Do Not Track: our site does not respond to browser "Do Not Track" signals — there is no third-party ad tracking to switch off. Session-replay diagnostics run only with your consent via the privacy banner.

7. Children

The service is not directed to children under 13 — or under 16 where you live in the European Economic Area or the United Kingdom — and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.

8. Changes

We may update this policy; material changes will be posted here with a new "Last updated" date.

9. Contact

Reelody Inc., 1420 S Figueroa St, Apt 224, Los Angeles, CA 90015 — support@reelody.com. See also our Terms of Service.